A shop or office refit has stopped: what to send
Provide the survey or sample result, photographs taken without disturbing the material and a description of the work that stopped. Explain whether only the decorative coating is involved or whether ceiling panels, insulation or another substrate may also be affected. A suspended ceiling above a shop can hide different materials; do not treat everything overhead as the same Artex product.
Mark the affected room on a simple plan and identify customer entrances, staff areas and shared routes. If another contractor has already opened the ceiling, describe the opening and any debris rather than asking them to continue until a better photograph is possible. An assessment of disturbance may be needed as well as a quotation for planned removal.



